Digital Assets and Divorce: Who Gets the Family Photos, the Netflix Account and the AirMiles?

Twenty years ago, the practical side of a separation involved dividing physical items: the CD collection, the photo albums, and the filing cabinet containing bank statements. 

Today, our lives are increasingly stored in the cloud. When a relationship ends, disentangling your physical lives is hard enough, but untangling your digital footprints can feel impossible. Our online existence is a complex web of shared passwords, joint subscriptions and sentimental data.

Often overlooked in the initial stages of separation, these “digital assets” can become major flashpoints for conflict, sources of hidden financial costs, and serious security risks.

Here is a guide to navigating the digital tangle of divorce, and why mediation is often the best place to sort it out.

The Sentimental Vault: Cloud Storage and Photos

Perhaps the most emotionally charged digital asset is the family photo archive. In the past, you could duplicate physical prints. Today, fifteen years of memories might reside solely on one person’s iCloud, Google Photos, or Dropbox account.

The fear of losing access to photos of your children’s early years, holidays, or departed relatives is very real. Who “owns” the account is often less important than ensuring both parties have copies.

The Practicalities:

  • Do not delete shared albums out of anger.
  • The priority should be immediate duplication. Both parties need to download the full archive onto separate hard drives or migrate them to individual cloud accounts before anyone changes access rights.

The Entertainment Tangle and "Hidden Costs"

Who gets to keep the Netflix recommendations built up over five years? What about the Spotify playlists, the Amazon Prime shipping benefits, or the shared Kindle library?

While fighting over a £15 a month subscription might seem petty in the grand scheme of a divorce, these services represent our daily routines and comforts. Furthermore, the “hidden cost” of separation is significant here. Moving from a single “Family Plan” for streaming, music, and utilities to two separate individual subscriptions adds a surprising amount to your new monthly outgoings.

The Practicalities:

  • Streaming services rarely allow you to migrate viewing history to a new account. Usually, one person keeps the existing account (updating payment details), and the other must start fresh.
  • Agree on a cut-off date for shared subscriptions so nobody is left footing the bill for an ex-partner’s movie night.

The Financial footprint: Banking Apps, AirMiles and Crypto

Digital finance goes beyond just joint bank accounts. It includes assets that are easily overlooked but hold real monetary value.

Banking Apps and Joint Views: Modern banking apps often allow you to view another person’s account if you were previously linked. Ensure you formally delink these views through the bank. Seeing an ex-partner’s spending habits in real-time is not healthy for moving on.

Loyalty Points and AirMiles: Do not ignore loyalty programs. A significant stash of AirMiles, Nectar points, or credit card rewards has real financial value and should be viewed as a matrimonial asset to be divided. Some schemes allow transferring points for a fee; others may require one party to “buy out” the other’s share.

Cryptocurrency: Crypto is the modern equivalent of cash under the mattress—it is volatile, hard to track, and easy to hide. If you know (or suspect) your partner holds cryptocurrency, it must be disclosed during financial discussions just like any other savings account. Full financial disclosure is essential for a fair settlement, digital currency included.

The Security Minefield: Passwords and Auto-Save

This is perhaps the most critical and immediate step to take upon separation. During a relationship, we trade privacy for convenience. We share PINs, we know each other’s email passwords, and crucially, our devices remember them for us.

The temptation to log into an ex’s email or social media “just to check” can be overwhelming for some people during a high-conflict split, but it is a severe breach of privacy and can have legal repercussions.

Immediate steps for digital security:

  1. The Master Key: Change the password to your primary email account immediately. This is the account used to reset passwords for almost everything else you do online.
  2. The “Remember Me” Danger: If you used a shared family computer or iPad, assume your ex-partner can currently log into your Amazon, Facebook, and personal banking. You must go into the settings of those individual sites and select “Log out of all devices.”
  3. Get a Password Manager: Start fresh with unique, complex passwords for your new, independent digital life.

How Mediation Helps

Trying to resolve these issues through solicitors can be prohibitively expensive. A judge does not want to spend court time deciding who gets the Domino’s Pizza loyalty points.

Family mediation is the ideal forum for sorting out the “digital divorce.” It offers a calm space to practically list these assets and agree on a fair division without running up huge legal bills.

It allows you to have sensible conversations, such as: “I’ll keep the Netflix account and change the password on Monday, giving you time to set up your own,” or “Let’s agree to split the cost of a hard drive to back up the Google Photos account before we close it.”

By addressing the digital tangle proactively in mediation, you can protect your privacy, your finances, and your memories, allowing you to move forward with a clean digital slate.